Connect
Building trust and understanding the whole person, not just the diagnosis or the form.
HNC Care · Bern–Belp region
You do not have to find the way alone.
CareJourney supports carers and families personally, reliably and step by step – from first orientation to the right support.
We start in September 2026 as a pilot project — at least until the end of the year.
We are not a medical service. Treatment is given by doctors and by Spitex (the Swiss home-care service) — we coordinate, explain and ease the load.
What CARE stands for
Four letters, four tasks
The name is not a play on words. Each letter stands for one part of the work — in this order, because the later parts do not work without the earlier ones.
Assess
Recognising needs, strengths, strains and possibilities. What already carries, and what is missing?
Respond
Fitting, personal steps instead of standard solutions. Concrete, verifiable, at your pace.
Empower
Moving on with more confidence and independence. Good support makes itself dispensable over time.
Services
Six things we take off your hands
A diagnosis, a fall, a hospital discharge — and suddenly you are responsible for forms, deadlines and responsibilities that nobody has explained to you. We already know the way.
Orientation and initial advice
In pilot operation
We listen, put the situation in order and tell you honestly what counts now and what can wait.
Care Circle
In pilot operation
A shared place for family, neighbours and professionals. Tasks, appointments and agreements — visible to everyone taking part.
Authorities and funding
In pilot operation
Supplementary benefits (Ergänzungsleistungen), the helplessness allowance (Hilflosenentschädigung), health insurers. We prepare applications and accompany you to appointments.
Supporting transitions
In planning
Hospital discharge, short stays, moving into a care home. The moments where most goes wrong — we plan them through beforehand.
Respite for family carers
In planning
Family carers are the first to burn out. We organise respite services, short-stay beds and time for yourself.
Home and everyday life
In planning
Adaptations at home, meals, transport services, pets. So that home can stay home.
Principles
What you may hold us to
Four sentences we keep to even when doing so costs us an engagement.
Truth before sales
If you do not need us, we say so. We do not broker care services for commission.
Clear boundaries
We make no diagnoses, change no medication and take no clinical decisions. This boundary is kept by people, not by a program — we write it down, we say it in the first conversation, and where technology can help keep it, it helps.
Data that belongs to you
This website stores nothing about you: no database, no account, no analytics. Your enquiry reaches us as an email to a mailbox in Switzerland and is treated like confidential post. What we later record together is created with you — and none of it without your word.
Built to be accessible
We build to WCAG 2.2 AA and keep checking. Anyone who sees poorly, hears poorly or speaks little German should not be excluded.
Understandable instead of jargon
We explain in everyday language what authorities, insurers and specialist offices mean. If a technical term is not necessary, we do not use it — and if it is, we explain it.
Do you have an idea?
This website grows with the people who use it. If something is missing, something is unclear or you have an idea, write to us — we read every message.
Our worlds
Four directions, one forest
CareJourney grows like a forest: the mountains above, the roots below, the stories to the left, the journey to the right. If you would rather look than read, this is your way in.
Workshop
A map that shows what is happening right now
We are building a map that makes help and need visible in the same place: pharmacies, hospitals, medical practices and care homes in the neighbourhood — and, above that, what is moving the world right now, from weather to earthquakes.
No names, no diagnoses: whoever is looking for relief, and whoever can offer it, places a dot and describes the kind of help. Nothing more is needed — and nothing more is intended.
Contact
Arrange a first conversation
Free of charge and without obligation. Write and tell us what it is about — we will get back to you.