Services
Orientation and initial advice
In pilot operation
We listen, put the situation in order and tell you honestly what counts now and what can wait.
How it works
- You talk — by phone or at your home. We listen and ask until we understand the situation.
- We sort it out: what is urgent, what can wait, who is already involved, what is missing.
- You receive the next three steps in writing — plain language, with names and numbers. What you do with them is your decision.
Where our limit lies
- We do not diagnose and do not assess care needs — doctors and the Spitex do that.
- Our recommendation is orientation, not a ruling. You and the professionals decide.
We are not a medical service. Treatment is given by doctors and by Spitex (the Swiss home-care service) — we coordinate, explain and ease the load.
What does it cost?
The first conversation is free — about an hour, at your home, and you decide afterwards in your own time. After that an hour costs 150 francs; for longer support there are packages. If the price were the reason not to call — please call anyway.
This is how it begins
It always begins with a first conversation — free of charge and without obligation. You talk, we listen, and afterwards you decide whether to carry on.