Orientation and initial advice
In pilot operation
We listen, put the situation in order and tell you honestly what counts now and what can wait.
For family carers · Bern–Belp region
You carry the load. We carry it with you.
CareJourney supports families when caring for a relative becomes part of everyday life. We help you make sense of the situation, coordinate everyone involved and take the paperwork off your hands.
We are not a medical service. Treatment is given by doctors and by Spitex (the Swiss home-care service) — we coordinate, explain and ease the load.
How it begins
You did not choose this
A diagnosis, a fall, a hospital discharge — and suddenly you are responsible for forms, deadlines and responsibilities that nobody has explained to you. We already know the way.
In many systems, family carers are left at the margins: they do most of the work and are asked the least. With us, you are part of the conversation from the very beginning — with your own questions, your own exhaustion and your own life.
What you learn along this path stays with you — for everything that comes after.
Services
What we can take on for you
Every service states openly how far along it is today. Whatever is running in the pilot, you can use now; whatever is still being planned, we tell you so.
Care Circle
In pilot operation
A shared place for family, neighbours and professionals. Tasks, appointments and agreements — visible to everyone taking part.
Authorities and funding
In pilot operation
Supplementary benefits (Ergänzungsleistungen), the helplessness allowance (Hilflosenentschädigung), health insurers. We prepare applications and accompany you to appointments.
Supporting transitions
In planning
Hospital discharge, short stays, moving into a care home. The moments where most goes wrong — we plan them through beforehand.
Respite for family carers
In planning
Family carers are the first to burn out. We organise respite services, short-stay beds and time for yourself.
Home and everyday life
In planning
Adaptations at home, meals, transport services, pets. So that home can stay home.
The journey
Four stages, in this order
No marathon of forms. An honest conversation — and after that, you decide at the end of each stage whether to carry on.
First conversation
By telephone or at your home. You talk, we listen. With no sales pitch at the end.
Taking stock
We clarify needs, entitlements and urgencies — in writing, so that everyone involved has the same picture.
Care plan
Who does what, by when, with what budget. You decide, we recommend. The plan travels with you, even if you no longer need us.
Ongoing support
One person who knows your story and does not start from scratch with every call. We stay with it, even when the situation changes.
Our approach
What you may hold us to
Care
We meet every life with dignity, warmth and attention.
Connect
We connect people, knowledge and support at the right time.
Thrive
We create space for people, animals and relationships to flourish.
Build
Together we build paths that hold — step by step.
Protect
We protect dignity, boundaries, trust and what matters to you.
Grow
We learn with one another and let good care grow to last.
Boundaries
What we are not
We are not a medical service. Treatment is given by doctors and by Spitex (the Swiss home-care service) — we coordinate, explain and ease the load.
Please do not send us any medical details. We do not make diagnoses and we do not change treatment.
In an emergency, call at once
144Ambulance
117Police
143Die Dargebotene Hand (listening helpline)
Next step
Arrange a first conversation
Free of charge and without obligation. Write and tell us what it is about — we will be in touch.
What does it cost?
The first conversation is free — about an hour, at your home, and you decide afterwards in your own time. After that an hour costs 150 francs; for longer support there are packages. If the price were the reason not to call — please call anyway.
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First conversation
free
About an hour at your home. Listening, sorting, saying what is possible.
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Orientation
420 francs
Three hours: what you are entitled to, what exists in your region, what it costs. You receive the result in writing.
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Ongoing support
690 francs a month
Five hours a month for applications, coordination and the transitions. One contact person who knows your case. Cancellable monthly.
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Single hours
150 francs
If you only have one question, or would like someone with you at an appointment.